Tuesday 23 May 2017

Need help? - Peninsula support page

Need help?

Peninsula Delivers 24hr support worldwide support with the click of a mouse. 

Here at Peninsula we have been working very hard to set up a help centre page for you, our customer. We thought in creating a support page for our customers both new and old, it would make it easier to find a quick and easy solution to the common issues our customers might have to face.

We have spent the last few weeks creating our support page, we made sure to input all our products from Barcode X Application to our Thermal printer Driver.  We have gone through all our customers' past and present issues, and so far have picked the most commonly asked questions we have received about our software. We have chosen to do an easy to understand step by step guide for the issues we have picked so far.  Because our Peninsula software products are constantly growing to cover all eventualities, but waiting for an email reply or TeamViewer link-up can be frustrating when you need a quick speedy solution. This is why we chose to set up a new free, online interactive technical support database.

We have made sure to make our support page easy to navigate via easy accesible icons, that show the particular software you may need support for. We also inputted a large search bar at the top of the web page, in which you can input keywords and easily search for the product and issue you have. The easy to use search bar and icons will give you exactly what you want and when you need it at a simple click of a button. If the issue you have is not on the page there is a link at the bottom of the page which you may click and an email dialog will open and you will be able to send an email about your issue directly to our tech team.

Once our team receive an email form you querying a issue you may have they will email back within our working day (9AM-5PM BST), and aim to sort your issue out as soon as possible so that you can get back to your own work. We understand any issues you may have may halt any progress you have with the work you are doing and aim to resolve your software issues for you as quickly and efficiently as possible. 

We made sure to set up our support web pages with a simple step by step guide, as it makes it easier to keep track of where you are in solving your issue as well as it made it able for us to input helpful images to show you what the steps should look like for you in fixing your issue. We chose to use a combination of imagery and words as images are sure to grab your attention and as they show you what you will see on the screen in front of you. If you have the same issue, you can easily read the text underneath the images and see what you have to do to resolve the issue you are having quickly and efficiently. 

Making this support website means that as our customers who may experience issues with our software you can quickly pop over to our website and find the correct guide and resolve the issue yourself quickly and get back to doing your work. This mean it will create less Tech support emails and team viewers and allow us to run as smoothly and efficiently as possible. So that we can always support you as effectively as we want to.

The support website also means that when Peninsula closes for at the usual time of 5pm customers in the rest of the world and England could be struggling into the night or the day in different time zones.   with issues they may be having with software. Customers would be losing out on Peninsula's industry leading support services, so we set up the 24 hour worldwide support website so our customers always have help where they need it.

Above is an example of what our Thermal Printer Driver support page looks like, so that you can see what type of step by step guides we have created to help you with any issues that can be fixed easily.
We will keep updating the webpage as often as we can and as the software gets updated.

So whether you are a existing customer or considering entering the world of barcodes and thermal label printing, you can be sure that the Peninsula support team will look after you every step of the way. Making it as easy and as hassle free as we can for you.

Below we have provided a link for you to be able to visit our support page yourself and see how you like it?

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