Wednesday 20 September 2017

Printing Trouble Shoot guide

Printing Trouble Shoot guide

 A quick and easy to follow guide to help you if you printer is not working or is not working correctly. There are many reasons your printer might not be working properly here are some of the most common issues and fixes for them. 

1. Printer Connection

The first printer issue we will talk about is the printer connection.  Check that the printer is plugged in and ready to print.  The printer usually shows a green status light when it is plugged in correctly and ready to print. 
Sometimes the cables might not be all the way inserted or the plugs may not be in sockets that are turned on so check these first if there is no light on your printer. It could also be that the cable may be old or broken. We have found with some certain printer types that the power supply can stop working correctly, and not be able to provide enough power to USB port, or allow labels to print correctly. 

If this isn't the issue check if your printer is connected to your computer (USB connected printer). does your printer show up in Apple system information

To check in system information you need to Hold your Alt key down while making sure you haven't clicked on anything else.  So while holding down the Alt key open the Apple menu and select system information.  Once you have clicked into system information a new dialog will open and it should look like the image below. 

Select the USB option when you have clicked into system information. Your printer should be listed in here.  If your printer is not listed in this section your computer cannot see your printer. Please try using a different USB port and refresh the list to check it is now showing. 

It may be worth trying a different port even if it shows as this sometimes helps. 

2. Local host

The second printer issue is to check the local host.  You can check CUPS errors by going to localhost:631 on a web browser.  You may need to enable CUPS by entering a command into the terminal app.  The next thing you will need to do is go to the printers section. 

If there was an error with your printer the status column would indicate this. The picture above has been annotated to show you where the status column is. 

3. Restart the printer

Try restarting your printer to fix the error. You can turn your printer off and on again to clear the buffer. 

4. Tech Support 

If you still encounter issues with your printer and none of the above actions worked, then try contacting our Peninsula Technical support team. We are here to help you with any printer issues you are having using the printers in conjunction with our software. 

Contact us via our email address at

Check out our website for additional information on our products or for other ways to contacts us. 

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