Tuesday, 9 May 2017

Our Teams Most Commonly Asked Questions Part 1

Every day our team gets a variety of questions asked by our customers about our software and solutions for problems.
We thought it might be easier for our customers (new or old) to be able to read our most commonly asked questions and our response.

In my Barcode X App question marks keep appearing in the text under my ITF barcode what should I do?
First thing you need to do is change your font to Barcode. If you still encounter a problem then turn on 'condense spacing' on the A tab, this removes the spaces from the human readable text and stops it turning into question marks.

Where do I get my barcode numbers from?
If you are wanting to use your barcode numbers for in house then you can allocate your numbers yourself.

However if you want to sell your product to another retailer who has not specified what number you need to use (WHSmiths and M&S have their own numbers for you to use), you can purchase your retail barcode numbers from www.gsl.org .
There is a yearly fee and you do purchase your retail barcodes in a batch but these will be unique to you/your company which you can then allocate to each of your products.

When going to the activation website the message 'Invalid Product Code or Serial Number' keeps popping up, what should I do?
There are four different reasons this message could keep popping up, the first reason could be that one of the characters you have entered is wrong e.g. a 0 could have been put instead of an O.
The second could be that your product code is not being sent from your computer due to your network adaptor not being turned on.
It could also be that the Serial Number you have entered is not linked to your Order ID.
The last reason this message keeps popping up could be that the product you are trying to activate is not the same platform as the record in the activation database i.e. you are activating on a Mac and the database entry is for a PC copy.

When I try to make a barcode gibberish keeps appearing instead of a barcode?
The barcode font is either not installed or selected. On the Mac and PC the font is Barcode.ttf .
This font must be selected in the filemaker field to be able to make barcodes.
For PC the first thing you will need to do is close the programme then locate the font and install it into the windows font folder.
Once you have done this we recommend restarting your computer as sometimes windows does not recognise you have installed the font.

When using Barcode Filemaker horizontal white spaces keep appearing making my barcode look like a number of barcodes stacked up, what should I do?
First thing you need to do is decrease the line spacing. Then you need to set the line spacing in pixels at the same size as the point size of the barcode font.

Can I change the location where my databases are stored in QuickTrack Pro?
Yes you can change where your databases are stored in the preferences in QuickTrack, simply choose Preferences then General Preferences then choose Default Settings.
Next click the Extras button, in extras there is an item which says Set next to database location. You can set this to the folder where you want your databases to be stored, click okay to save this and your databases will now be stored in the folder you selected.

How do I deactivate my software to move it onto a different machine?
To move your software onto a different machine you will first need to deactivate it by running the Peninsula Activation Utility on the old computer, then enter your Serial Number and Order ID and click Go To Website.
If you receive a response 'Cannot Contact Activation Server' please email one of our team with the code that it gives to you with your Order ID and we will manually deactivate it on our system as a last resort.
Once the deactivation has been complete you can the reactivate your software on your new machine.

How do I make a barcode from a CSV file?
Save your barcode numbers into a CSV file.
Then open the Barcode X application. Set the option for the folder where you want your barcodes to be saved (top toolbar/Barcode - Option - Save to Specific Folder).
On the main pallet select your Barcode type e.g. EAN8, and turn dialogs OFF (modify you barcodes dimensions if you need to).
Select the Page tab (3rd one along on the top of the 2 tab rows).
Click in the FileName box and locate your csv file and click open.
item(s) = this is the data for the barcode in this case <<1>> means the first location in the csv line.
Start at line = 1 (this is the first line of the csv file) you would use 2 if your csv file had headers included in the file.
Item for name = 0 (means the saved file will be saved with the EAN number as the file name)
Get How Many = the number of items (number of barcodes to be made).
Press OK and it will generate the barcodes and save them to your default barcode location.

We would suggest you try this with maybe 3 or 4 records first so that you can gain an understanding of how it works.

How do I find out what my Mac address is?
Open 'Terminal' on your Mac, either by using spotlight or applications (also in 'Other' in the Launchpad). Once Terminal is opened type in 'ifconfig' then press Return or Enter.
By doing this it will produce a list of the Mac addresses related to your machine.

I tried to activate my Thermal Driver but it doesn't save what should I do?
This is usually down to folder permissions on the folder where the activation files are kept.
Please check: Macintosh HD - Library - Application Support - Peninsula
Then right click on the Peninsula folder and select Get Info.
Check the Sharing & Permissions - the privileges should be set to Read & Write for "your user account" and "everyone".
If they are not click on the padlock icon, enter your admin password and change the settings (add your user if it is not there).
Then click on the little cog dropdown and select Apply to Enclosed Items.
Once you have done that click on the Padlock Icon to lock it again.

However if this does not work please contact a member of our team and we will  arrange a TeamViewer Session with you to help you get it all working.

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